Account Coordinator

Location: Brooklyn Center, MN
Date Posted: 08-21-2017
TCR Engineered Components, LLC is a leading value-added manufacturer of highly engineered metal component parts, including specialty fasteners. TCR has the expertise in two distinct, primary manufacturing processes: Cold Forming, which is a forging process that involves the extrusion and/or upsetting of metal wire (either ferrous or non-ferrous) and Automatic Screw Machining, which involves cutting metal rod in a high production lathe. However, TCR's real competitive advantage comes from its ability to combine these processes to produce complex component parts. We have an excellent reputation with our customers as innovators and of being focused on building strong, long-lasting customer relationships. TCR sells its products to OEMs in multiple industries including the automotive, industrial/commercial, hydraulic, and recreation industries.
Position Overview
The Account Coordinator is responsible for positively representing TCR Engineered Components by providing customer service, processing orders, maintaining records, and problem solving customer issues.  In addition, assist the Program managers with administrative and clerical duties
Essential Duties and Responsibilities/Key Responsibilities/Key Duties
  • Communicate with customers by phone and e-mail concerning orders, returns, shipments and products.
  • Initiate orders for replacement parts and/or for correcting errors.
  • Daily processing of customer orders and change orders.
  • Responsible for maintaining order book and entry accuracy.
  • Provide timely feedback to department manager regarding service failures or customer concerns.
  • Clerical, filing and administrative assistant to the Director of Materials & Customer Service.
  • Learn and understand TS/IATF requirements.
  • Assist in finding answers to customer questions.
  • Assist with customer issues
  • Assist in forecasting and reporting customer activities.
  • Provide monthly reporting as required.
  • Act as operator for re-directed calls.
  • Participate in company training.
  • Performs other related duties as assigned.
Desired and/or Required Skills and Experience
  • High School degree and two years previous customer service and data entry experience.
  • Proficient in MS office.
  • Experience using an MRP, preferably Epicor.
  • Strong customer orientation.
  • Ability to organize and manage multiple priorities.
  • Ability to work with all levels of people and a strong team player.
  • Excellent interpersonal and communication skills.
  • Work at a fast pace and able to adjust schedule to meet customer demands.
Job Type
  • Full Time position.
Required Education
  • High School diploma or equivalent. 
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